DRAFT - written in-house, not legal advice. Review before publishing.
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Every fact that needs Christopher's confirmation is marked [CONFIRM: ...]. A consolidated list of all placeholders sits at the end of this document.
Version: Draft 1
Date: 10-06-2026
Applies to: all bookings, memberships and purchases at Story + Space, Colwick, Nottingham.
1.1 Story + Space is a content creation facility in Colwick, Nottingham, operated by [STORY + SPACE LTD - CONFIRM REGISTERED NAME AND COMPANY NUMBER], registered in England and Wales. Our registered office and trading address is [CONFIRM: registered office and full trading address]. In these terms, "we", "us" and "our" mean that company. "You" and "your" mean the person or business making the booking.
1.2 When we say:
1.3 These terms apply to every booking. Some rooms have extra rules - those are in section 6 and they apply on top of everything else here. By booking, you agree to these terms on behalf of yourself and your people.
1.4 Nothing in these terms removes or reduces your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015. We must provide our services with reasonable care and skill, and we will.
2.1 How to book. Bookings are made online through our website. You choose a room, a date, a duration and any add-ons, then pay at checkout. The Bailey is the exception - it is available by arrangement only, through an enquiry, and each booking is confirmed with its own written agreement (see section 6.6).
2.2 When your booking is confirmed. A booking exists once you have paid (or paid the deposit, for half-day and full-day bookings) and received our confirmation email. Enquiries, quotes and unpaid basket selections do not reserve anything and create no obligation on either side.
2.3 Prices and VAT. All prices are shown excluding VAT. UK VAT at 20% is added at checkout. VAT also applies to any other charge under these terms, including overrun, damage, cleaning and call-out charges. We will give you a VAT invoice for everything you pay.
2.4 What is included. Every booking includes the room as described on its page, the equipment and lighting listed for that room, and technical support as described on the room page. What is included, what is an optional paid add-on and what you should bring yourself is set out on each room's page - read it before you book, because it differs by room.
2.5 Tell us what you are planning. Booking forms ask what you intend to do in the room. Answer honestly. Some activities need advance approval or carry extra rules (for example high-smoke cooking in The Pass, physical use of equipment in The Bowery, or events of any kind). If what you actually do on the day is materially different from what you booked, we may end the session under section 9, and you will not be entitled to a refund.
2.6 Bookings are personal. You may not resell, sub-let or transfer your booking to someone else without our written agreement.
This section is the whole policy, in plain words. We have tried to make it fair in both directions.
3.1 Hourly bookings. You pay in full when you book. Cancel 48 hours or more before your start time and we refund you in full. Cancel less than 48 hours before, and the rules in 3.4 apply.
3.2 Half-day and full-day bookings. You pay a 25% deposit when you book. The balance is due 7 days before your booking date. Cancel 7 days or more before your start time and we refund everything you have paid. Cancel less than 7 days before, and the rules in 3.4 apply. If the balance is not paid by 7 days before, we may treat the booking as cancelled by you at that point.
3.3 Rescheduling. Inside your refund window (48 hours for hourly, 7 days for half and full day), you can reschedule to any available date at no charge. Outside the window, a reschedule is treated the same as a cancellation under 3.4, and the credit can be used to rebook.
3.4 Outside the refund window. If you cancel after the refund window has closed, we hold 50% of what you have paid as credit on your Story + Space account for a future booking. There is no cash refund outside the window. Credit does not expire.
3.5 No-shows. If you do not turn up and have not cancelled, we treat it as a cancellation outside the refund window: 50% of what you paid is held as account credit, and the rest is forfeit. Arriving late does not extend your slot - your booked time runs from its start time regardless.
3.6 Your legal cancellation rights, plainly. Under the Consumer Contracts Regulations 2013, most things bought online come with a 14-day cancellation right. That right does not apply to leisure services supplied for a specific date - which is what a studio booking is - so the cancellation policy above is the policy that applies to bookings. We are telling you this up front because the law requires it and because it is fair that you know. Memberships are different: see section 12.
3.7 If we cancel or have to move you. Occasionally we may have to cancel or reschedule - for example if a room is damaged by a previous booking, equipment fails, or something outside our control makes the room unusable. If that happens we will tell you as soon as we can and offer you the choice of: (a) the next available equivalent slot, (b) a full credit, or (c) a full cash refund of everything you paid for the affected booking. That refund is your remedy; section 10 explains the limits on anything beyond it.
3.8 Faults during your session. If equipment we provide fails during your booking and we cannot fix or replace it within a reasonable time, we will refund or re-credit the affected time. Tell us during the session, not afterwards, so we have a chance to put it right.
4.1 Your booked time, plus 15 minutes either side. Every booking includes 15 minutes before your start time for set-up and 15 minutes after your end time for pack-down, free of charge. Shooting time is your booked slot; the 15-minute windows are for getting in and out, not extra shooting. We protect the slot after yours for the next client.
4.2 Overruns. Your free pack-down window is 15 minutes. If you are still in the room beyond it, you will be charged for a full additional hour at the room's hourly rate. If your overrun affects the next client's booking, the cost of putting that right (including compensating or rebooking them) may be deducted from your damage deposit in addition to the overrun charge. If you realise mid-session that you need longer and the slot after yours is free, ask us - extending properly is always cheaper than overrunning.
4.3 Access. Entry is by smart door lock key code, emailed to the lead booker in advance of the booking. Codes are time-limited to your booking window. Members with 24-hour access receive member access codes under their membership terms. Access details are for the lead booker only - do not share codes, do not prop doors open, and make sure the room and building are secure when you leave. You are responsible for anyone who gets in because access details were shared or doors were left unsecured.
4.4 Arrival. Arrive at your booked start time. Your pre-arrival email covers parking, loading, the on-site contact and anything you need to prepare for your specific room.
5.1 Reasonable care. Treat the rooms, sets, props and equipment with reasonable care. They are working studios, and normal use is exactly what they are for - but they are also someone's livelihood and the next client's booking.
5.2 Our equipment. Use provided equipment as instructed and as described in the guidance for each room. If you are not sure how something works, ask - technical support is included. Do not re-cable, reconfigure, dismantle or move fixed installations, rigs, lighting set-ups or sets without our authorisation.
5.3 Sets and surfaces. No tape, pins, adhesives, nails or fixings on walls, backdrops, props or surfaces without authorisation. Do not repaint, restyle or alter styled sets. This applies in every room and matters most in the styled spaces - Cover Story, The Loft and The Bowery in particular.
5.4 Your own equipment. You may bring your own kit unless the room page says otherwise. It is brought and used entirely at your own risk. You are responsible for its electrical safety and condition, for not overloading our circuits, and for any damage your equipment causes to our supply, equipment or building. We accept no responsibility for the compatibility, damage, loss or theft of your equipment or belongings while on site.
5.5 Your people. The lead booker is responsible for everyone they bring on site - their conduct, their safety briefing, their supervision and their compliance with these terms. If one of your people damages something or breaks a rule, it is treated as if you did it.
5.6 What we do not guarantee. WiFi, internet upload, mains power and natural light are provided on a best-efforts basis. Natural light depends on the weather and time of day, and connectivity is never guaranteed uninterrupted - see section 10.4 for what that means in practice.
5.7 Prohibited everywhere. No smoking or vaping anywhere in the building. No open flame, pyrotechnics or smoke/haze machines without our written approval in advance. No animals unless agreed in advance. Nothing unlawful, and nothing that endangers people or the building.
5.8 Leave it as you found it. Before you leave: reset anything you moved, clean up after yourself, take your waste and belongings, return equipment to where it lives, and report any damage or faults immediately. Honest reporting of an accident is always treated more kindly than discovering it after you have gone.
These apply on top of everything else in these terms.
7.1 Condition recording. We record the condition of each room before and after every booking, including photographs. If there is a dispute about damage, this record is what we both rely on.
7.2 Damage. You are responsible for damage to the room, sets, props, equipment or building caused by you or your people, beyond fair wear and tear. Damage is charged at the cost of repair, or replacement where repair is not practical. For irreplaceable or specialist items (see The Bowery in particular), the basis is restoration or like-for-like sourcing.
7.3 Excess mess. Cleaning is included in your booking at a normal-use level. If a room is left needing significantly more than that - spills, stains, waste left behind, sets not reset - an excess-mess cleaning fee of [CONFIRM: excess-mess cleaning fee amount and threshold] applies. This is separate from damage charges.
7.4 Damage deposits. A damage deposit is taken on every booking, held as a card pre-authorisation or refundable hold. Provided the room passes its condition check, the deposit is released within [CONFIRM: deposit return window - suggested 7 days] of your booking. Deposit amounts vary by room and are shown at booking [CONFIRM: deposit amount per room]. Damage, excess-mess and overrun-impact charges may be deducted from the deposit, with the condition record as evidence; where costs exceed the deposit, the balance is charged or invoiced under 7.2.
7.5 How we charge. We will tell you about any damage or excess-mess charge promptly after your booking, with the evidence. We will always discuss it with you before charging where we reasonably can.
8.1 You own your content. Everything you shoot, film or record at Story + Space is yours. We claim no rights in your footage, photos or recordings.
8.2 Your responsibilities for your content. You are responsible for getting consents, releases and permissions from everyone you photograph, film or record, including your own talent, guests and any children (see section 9.5). You confirm that the content you create and publish is lawful - not defamatory, infringing, hateful or illegal - and you will cover us (indemnify us) for claims arising from content you created or published from our studios.
8.3 Our marketing. We photograph and film our own spaces for our marketing. By booking, you grant Story + Space the right to repost and use imagery created at or shared from our studios - including your published posts that feature our spaces and behind-the-scenes material - to market Story + Space and its partners, always with credit where practical. You can opt out at any time: tell us at booking or email hello@storyandspace.co and we will not feature you, and will take down anything already posted that features you. Opting out never affects your booking.
8.4 Our brand and sets. Our studio names, branding and set designs are part of our business. Hiring a room gives you the right to shoot in it, not to replicate our sets, trade dress or branding commercially elsewhere, or to imply we endorse your product or service.
8.5 Privacy. We handle personal data in line with UK GDPR and the Data Protection Act 2018. Our privacy policy explains what we collect and why, including CCTV in shared areas [CONFIRM: CCTV coverage and privacy policy URL].
9.1 Follow staff instructions. Our team's instructions on safety, access and use of the building are part of these terms. Follow them.
9.2 Fire and emergencies. Know the fire exits and assembly point - they are covered in your arrival information. Never disable, cover or tamper with alarms or fire equipment, and keep exits and walkways clear. Story + Space is a shared building: an evacuation you cause affects every other booking in it, and those costs can be passed to you.
9.3 No smoking. No smoking or vaping anywhere in the building.
9.4 Alcohol. Alcohol is only permitted by prior arrangement - for example as part of an agreed event. Do not bring it otherwise.
9.5 Under-18s. Children and under-18s must be supervised by a responsible adult you provide at all times. [CONFIRM UNDER-18 POLICY] - including any rooms where under-18s are not permitted and requirements for child performance licences, which remain your responsibility where they apply.
9.6 Our right to end a booking. We may end a booking immediately, without refund, if you or your people behave dangerously, abusively or unlawfully, materially misrepresent what the booking is for, or seriously breach these terms. We will only do this where the conduct genuinely warrants it.
10.1 What we never exclude. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to exclude. Your statutory consumer rights are unaffected.
10.2 Our insurance. We maintain public liability insurance for the operation of Story + Space.
10.3 Your insurance. If you are running a commercial production or an event, you may need your own public liability insurance covering your crew, talent and activities. [CONFIRM PL INSURANCE REQUIREMENT THRESHOLD] - which booking types must show proof of cover, the minimum level, and the deadline before arrival. The Bailey and event bookings will always address insurance in their written agreements.
10.4 What we are liable for, and the cap. If we get something wrong, our liability to you is capped at the fees you paid for the affected booking. We are not liable for consequential or indirect losses - for example lost revenue, lost sponsorship, lost audience, a wasted shoot day's crew costs, or reputational harm - including where they arise from a technical failure, connectivity drop or equipment fault. What we will always do is refund or re-credit the affected time where the failure was on our side (see 3.7 and 3.8).
10.5 Your liability to us. You are responsible for loss or damage we suffer because you or your people breached these terms - including damage charges under section 7, false-alarm call-outs, and compensation we owe other clients whose bookings your actions disrupted.
10.6 Your property. Your equipment, vehicles, wardrobe and belongings are on site at your own risk. We are not liable for their loss, theft or damage, including items left behind after your booking.
10.7 Events outside anyone's control. Neither of us is liable for failure to perform caused by events genuinely outside our reasonable control (fire, flood, power loss to the area, and so on). If such an event makes your booking impossible, section 3.7 applies and you get your money back.
11.1 Events. Any event - launch, screening, party, anything that is not a production booking - is by arrangement only and gets its own written event agreement covering capacity, staffing, security, licensing (alcohol, music, late hours), insurance and cleaning. Licensing responsibilities sit with the event organiser unless the event agreement says otherwise.
11.2 Workshops. If you run a workshop at Story + Space, you are responsible for your attendees - their booking relationship is with you, and their supervision, safety briefing and conduct on site is your responsibility as lead booker.
11.3 Our workshops. Tickets to workshops we run are bookings for a specific date, so the cancellation policy in section 3 applies to them.
12.1 How memberships work. Memberships are monthly subscriptions that include credits to spend on bookings. You pay your first month at sign-up, then monthly on your billing date.
12.2 Credits and rollover. Unused credits roll over for one month and then expire. Credits have no cash value and cannot be transferred or refunded.
12.3 Cancelling. You can cancel anytime. Cancellation takes effect at the end of your current billing period - you keep your benefits until then, and there is no refund on the current month.
12.4 Cooling off. Because memberships are bought online and are not tied to a specific date, statutory distance-selling cancellation rights can apply to consumers. If you cancel within the statutory cooling-off period and have not used any credits, we will refund your first month in full. If you have used credits, we deduct the value of what you used.
12.5 Founding Member rate. The Founding Member offer locks your monthly rate for the life of your membership, on these conditions: it is limited to the first 50 sign-ups, the rate holds only while your membership remains continuously active, and if you cancel and later rejoin, you rejoin at the standard rate. Founding Members have a 7-day cooling-off period from sign-up (or the statutory period under 12.4, whichever is longer), then standard cancellation under 12.3 applies.
12.6 Price changes. We can change membership pricing for future periods with at least one month's notice. Founding Member locked rates are exempt - that is the point of them. If you do not accept a price change, you can cancel under 12.3 before it takes effect.
13.1 Changes to these terms. We may update these terms from time to time. The version in force when you book is the one that applies to that booking. For memberships, we will give you at least one month's notice of material changes, and you can cancel under 12.3 if you do not accept them.
13.2 Complaints. If something goes wrong, tell us and we will try to put it right. Contact [CONFIRM: complaints contact email and phone]. We aim to acknowledge complaints within 2 working days.
13.3 Severability. If any part of these terms turns out to be unenforceable, the rest still applies.
13.4 The whole agreement. These terms, your booking confirmation, the room page rules for your room, and any written agreement for by-arrangement bookings (The Bailey, events) together form the agreement between us.
13.5 Governing law. These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer, you keep any protections the law gives you.
Fill these in before publishing. Each appears in the section noted.
| # | Placeholder | Section |
|---|---|---|
| 1 | [STORY + SPACE LTD - CONFIRM REGISTERED NAME AND COMPANY NUMBER] | 1.1 |
| 2 | [CONFIRM: registered office and full trading address] | 1.1 |
| 3 | RESOLVED 11-06: 15 minutes free either side of every booking | 4.1 |
| 4 | RESOLVED 11-06: 15-min grace, then a full additional hour; deposit covers knock-on impact | 4.2 |
| 5 | RESOLVED 11-06: smart lock key codes emailed in advance, time-limited; members 24-hour | 4.3 |
| 6 | [CONFIRM ENGINE POLICY] - The Neon, engines beyond entry/exit positioning | 6.2 |
| 7 | [CONFIRM USABLE VS PROP] - The Bowery, which equipment may be physically used | 6.3 |
| 8 | [CONFIRM: capacity limit per podcast room] - The Round Table and The Gathering | 6.4 |
| 9 | [CONFIRM: excess-mess cleaning fee amount and threshold] | 7.3 |
| 10 | [CONFIRM DAMAGE DEPOSIT POLICY] - deposit vs pre-auth, amounts, rooms, return timeframe | 7.4 |
| 11 | [CONFIRM: CCTV coverage and privacy policy URL] | 8.5 |
| 12 | [CONFIRM UNDER-18 POLICY] - supervision rules and any restricted rooms | 9.5 |
| 13 | [CONFIRM PL INSURANCE REQUIREMENT THRESHOLD] - which bookings need proof, minimum cover, deadline | 10.3 |
| 14 | [CONFIRM: complaints contact email and phone] | 13.2 |
Draft written in-house in plain English under the law of England and Wales. Not legal advice. Review before publishing.